
Advertising Age reported on the TRG resurrection post-Stan Richards’ resignation, publishing a crapload of content that
feels like performative PR.
The White
advertising agency, ironically and/or appropriately, is still struggling to get
in the black.
TRG has
still not fully recovered—how its CEO plans to get the agency on the map again
By Lindsay
Rittenhouse
Can a song
about cat litter put an agency back on the map?
Pete Lempert,
the newly appointed CEO of TRG, thinks so. A longtime principal of the agency
who took on that role in March, Lempert is charged with getting the
Dallas-based independent formerly known as The Richards Group back on the
industry’s radar. It’s been five years since its founder Stan Richards stepped
down following a racist remark he made during an internal meeting. And yet, the
agency has still not quite managed to shake perceptions that its reputation and
culture are dated.
Lempert, the
agency’s second CEO since Richards stepped down, said he’s ready to get TRG out
there again, and believes work such as recent campaigns the agency has done for
World’s Best Cat Litter will help to signal a new direction for the agency.
That campaign—including a spot last year for its Poop Fighter brand featuring
an R&B song about a cat named Rose whose poo-poo does not smell like a
rose—offers the type of category-breaking advertising for which the shop wants
to be known, he said.
“It’s got some
moxie,” Lempert said of the World’s Best Cat Litter work, “and it has to
because that category is not easy to become distinct in. That’s a client who
said, ‘Look, we want people to see our work, we don’t want it to be wasted.’”
TRG has been
back on a bit of a winning streak after several significant client losses in
2024, such as automaker Stellantis, which ended its 15-year relationship with
the agency, as well as Credit One Bank, which had worked with TRG since 2019.
Lempert said
TRG has brought in 13 new clients in the last 12 months, something he
personally takes pride in as he served as the agency’s new business director
before becoming its CEO.
“That sends a
really good signal about the health of the company,” he said. “We’re looking to
build the business and to be back on the radar with consultants.”
Still, some in
the industry, including consultants and former employees, said TRG hasn’t
evolved enough from the Richards incident in October 2020 to celebrate just
yet. Some said its rebrand to TRG from The Richards Group in 2022 and its
appointments of longtime agency veterans feel like surface-level changes.
(Lempert joined TRG in 1994 and his predecessor as CEO, Glenn Dady, spent 45
years there.)
TRG then and
now
“The Richards
Group was, and still is, an insular culture that prides itself on doing things
‘Stan’s way,’” said Jay Pattisall, a VP and principal analyst for Forrester,
who also worked as a brand strategist for TRG from 2000 to 2003. “Rebranding
the agency to its existing acronym TRG and installing top lieutenants like Dady
and Lempert are designed to produce an appearance of change while The Richards
Group culture quietly lives on.”
Pattisall added
that there are positives to that, praising the shop under Richards as “a
creative force to be reckoned with” that produced iconic campaigns for clients
including Continental Airlines, Corona, Chick-fil-A and The Home Depot.
Richards
founded TRG in 1976 and several people, including former employees, said he
oversaw everything that came out of that agency until he stepped down in 2020.
These people said everyone was expected to follow Richards’ creative vision,
which did produce some timeless ads, including “We’ll Leave the Light on For
You” for Motel 6 and the famous Chick-fil-A cow mascots.
That said,
“Stan also created a merciless culture,” Pattisall said, before adding
regarding the 2020 incident: “Employees whistle-blowing the founder’s bad
behavior can only be interpreted as a cry for help and a call for change.”
Richards was
not available for comment.
Looking to
the future
Lempert argued
that TRG has taken “strides” to evolve the agency’s culture in the past five
years. Rules are “less strict” these days than when everyone had to follow
Richards’ vision, he said.
“We’re fiercely
independent,” he said. “For many, many years, we celebrated our independence in
different ways, but now we own ourselves and that’s a liberating and an
interesting place to be.”
Lempert said
TRG is much more diverse culturally than when it was “owned by one man.” (Since
its founder left, it was owned by a nonprofit under Dady and is now fully
independent under its own LLC.)
He pointed to
TRG’s new chief creative officer, Terence Reynolds, who is Black; three of
TRG’s executive leaders who are women; and said that nearly 55% of the agency’s
215 total employees are women. Lempert added that TRG also employs workers from
various parts of the world, including Asia, India, Europe and Africa.
The agency
posts its staff diversity breakdown on its website. In 2024, TRG reported that
25% of employees were people of color, and a spokesperson added that among new
hires, 50% were people of color. Its 2025 numbers have not yet been posted.
TRG’s various
employee resource groups, which were set up under Dady, are also “designed to
represent the interests of different people within the agency,” Lempert said.
Several
consultants interviewed expressed faith in TRG’s new leadership, despite it
being around since Richards’ early days.
“Pete seems
like a good guy,” said one anonymous consultant, arguing that it’s time for the
industry to give TRG a chance.
“It’s not their
fault that Stan made a big mistake,” this consultant said. “The folks running
TRG deserve a break and it’s a long enough time. I think the industry is
wanting to really see what the new TRG is doing … and there should be more
evidence of that.”
Mason Reed,
managing director, retail acquisition and corporate marketing at TRG client
Charles Schwab, said he finds the fact that Lempert has been with the agency so
long to be a strength.
“Pete’s
longevity at the agency provides a centering point for the teams at TRG,” Reed
said. “Rather than relive stories of yesteryear or trade on past successes,
he’s always building and empowering teams for now and the future. He has a
brilliant way of balancing continuity with progress.”
Everyone
interviewed for this story spoke highly of Reynolds.
Despite being
another longtime veteran of TRG, having spent 30 years of his career with the
agency, most recently as executive creative director, several people
interviewed said they are looking to him to revive the shop.
Reynolds was
recently inducted into the 2025 American Advertising Federation’s Southwest
Advertising Hall of Fame, AAF District 10. He’s recognized for work such as the
launch of the Hummer automotive brand early in his career, and then leading
creative at TRG for brands including Alfa Romeo, Jeep, Charles Schwab, Flowers
Foods and Metro by T-Mobile.
Pattisall said
Reynolds can be the change TRG needs, calling him the “real deal.”
“Terence is
talented, empathetic, inspirational and kind,” Pattisall said. “He’s everything
TRG needs to become something bigger and better. Stan used to dismiss employees
assembled to welcome clients by performatively saying, ‘Thanks very much,
folks. Now let’s go have fun.’ Under Terence Reynolds’ creative direction TRG
has the chance to genuinely have fun.”
Working to
get a foot in the door
Lempert said
he’s started reconnecting with search consultants who used to frequently invite
TRG into some of the industry’s biggest pitches. TRG has begun getting invited
to pitches again, but most of the agency’s recent wins have come directly from
the brands, according to Lempert.
“We were just
really trying to get our bearings and we were quiet because we didn’t have a
lot to say,” he said of the immediate years following Richards’ resignation.
“But [now] we have a good story to tell.”
TRG recently
won Gameway, a company that makes premium video game lounges for airports,
becoming its first brand advertising agency of record. In addition to Schwab
and World’s Best Cat Litter, the agency’s current client list includes America’s
Best Eyecare + Eyewear, Scripps Health, Sewell Automotive Cos. and Nature’s
Own.
TRG’s current
client accounts breakdown is 60% agency-of-record business and 40%
project-based, said Lempert, who noted that many of the project-based clients
have grown their business with TRG following an initial project.
Lempert said
TRG wants to be known for delivering category-breaking work that drives real
business impact. “Lately we’ve been dealing with clients who are a little
smaller, but they’re a little hungrier and they’re more interested in doing
work that’s a little bit out there.”
He added: “None
of our creative is worth anything if it doesn’t help build our client’s
business, and that’s the way we’re going to get noticed.”
Schwab is one
of TRG’s largest and longest-standing clients, operating in one of marketing’s
most conservative categories, but it has trusted TRG in following a similar
creative approach.
TRG was behind
Schwab’s out-of-home campaign that included augmented reality murals and
anamorphic 3D billboards in New York’s Times Square, intended to draw in
younger investors. The 2024 effort promoted the Schwab Investing Themes tool,
which allows investors to choose from themes with baskets of relevant stocks
that can then be customized. The financial firm declined to provide any
campaign results.
“It’s pretty
out there for a financial advertising company,” Lempert said. “It was dramatic
to look at. It was super attention-getting in a high-visibility spot. And it
worked.”
Mixed
reviews of TRG so far
Still, it may
take more time to rebuild TRG’s reputation. Currently, consultants seem to have
mixed feelings.
“To be honest,
they are a complete non-entity,” said one agency search consultant who spoke on
condition of anonymity. “The rebrand, although necessary, left them with zero
equity [or] awareness and they’ve done nothing to build it back up.”
Lisa
Colantuono, president of agency search firm AAR Partners, is one consultant who
is apparently already won over.
“Over the past
few years, TRG has transformed challenges into opportunities, demonstrating
resilience and a renewed commitment to creativity and collaboration, paving the
way for a brighter future,” Colantuono said. “Stan took responsibility for his
actions and publicly fired himself, earning admiration from many marketers for
his accountability and integrity in the face of adversity. This commitment to
accountability is deeply rooted in TRG’s culture, ensuring they uphold the
highest standards in all their client partnerships.”
Yet that
specter still looms. Lempert admitted that many people in the industry are
likely “wondering if we’re still the agency that we used to be.”
“We’re not the
agency we used to be, but we are doing great,” he said. “We’re actually in an
upswing right now. People tend to think of us as we were five years ago, and
we’re just not that agency anymore.”